Frequently Asked Questions

Do I need to be a member to place an order?

No, you do not need to be a member, but you can become one in a few steps and take advantage of our exclusive offers.
What are the payment options?

We offer payment options via Credit Card / Bank Transfer. For the Bank Transfer payment option, please contact us via email at info@jewelarin.com or through Instagram.
When will I receive my order?

Your order will be delivered to shipping within 1-3 business days. Domestic shipments are expected to reach you within 3-5 days, and international shipments within 5-7 days. The shipping delivery time for customized products is 7-10 business days. This special condition is stated in the description of the product you have chosen.

For shipments you wish to expedite and for same-day delivery options within Istanbul, you can contact us.

How much is shipping?

For domestic orders over 5000 TL, you do not pay shipping fees.

For international orders, the minimum order value for free shipping is 30,000 TL.

For orders under 5000 TL, the shipping fee is between 150 TL (Aras Kargo) and 250 TL (Yurtiçi Kargo), left to your choice.
How can I find out my ring size?

We can help you find your ring size by contacting us via email at info@jewelarin.com or Instagram. Don't forget to have a ring that fits your finger with you!

For more, you can visit the Guide section.
How do I return or exchange an item I ordered?

If you wish to make an exchange, you must do so within 14 days of the order date.

If you wish to return an item, you can send an email to info@jewelarin.com or contact us via Instagram within 14 days. Shipping costs for exchanges and returns are the responsibility of the customer.
What can I do to make silver products keep their original color longer?

In order for your 925k silver gold-plated products, in particular, to retain their yellow color for a long time,

1 - Keep them away from humid environments,

2 - Do not let perfume, cream, or chemical-containing care products come into direct contact with the product,

3 - Remove them when entering the pool,

4 - We recommend not wearing them while bathing or swimming in the sea, but if you haven't removed them,

make sure they are rinsed with clean water and thoroughly dried,

5 - Store them in their own box/pouch when not in use.
Do you provide maintenance services?

Yes, we provide maintenance and replating services for your products. Please contact us for detailed information and pricing.